About ALA

Assisted Living Alberta (ALA) delivers, coordinates and oversees home and community care and continuing care health services in Alberta, helping Albertans live safely and independently in the places they call home.

Overview

Assisted Living Alberta (ALA) is the provincial health agency established to deliver, coordinate and oversee continuing care health services.

We provide Albertans with access to a full range of services, including medical and non-medical supports, home care, community care, social services and continuing care homes. We strive to ensure that those who need our care can maintain their quality of life and independence for as long as possible, wherever they call home. Our services also support caregivers, family members, and friends.

ALA works with health care providers, community organizations, continuing care operators, and provincial health agencies to deliver coordinated, high-quality care.

ALA is Alberta's provincial assisted living organization. We are committed to ensuring that all Albertans can access the care they need, when and where they need it - regardless of age or duration of need.

What we do

We work to improve care delivery across Alberta by enhancing home and community services, supports and spaces in continuing care homes, and making sure Albertans and their caregivers are well-informed about their care options and how to access them.

We support Albertans by

  • Connecting them with services that meet their care needs
  • Coordinating home care and community care services
  • Planning and providing continuing care services
  • Working with health care partners to improve access and quality of care

Accomplishments

Assisted Living Alberta (ALA) continues to make significant progress in expanding care capacity, supporting more Albertans, improving transitions between care services, and strengthening integration across Alberta's health system.

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146,000+

Albertans supported through home care services annually

146,000+ Albertans supported through home care services annually
15,000+

Employees delivering services across Alberta

15,000+ Employees delivering services across Alberta

Who we work with

We work with health care providers, community organizations, continuing care operators, and provincial health agencies to deliver coordinated, high-quality care.

We collaborate closely with Acute Care Alberta, Primary Care Alberta, and Recovery Alberta to ensure smooth coordination between services, strengthening patient care, and reducing wait times for health care services across the province.

Brian Pollard, Chief Executive Officer

Brian Pollard, Chief Executive Officer

Mr. Brian Pollard brings more than two decades of senior leadership experience across the health, long term care, and public sectors. His career includes executive roles in hospital administration, community health, government policy, and long term care system transformation.

Meet our team

Office of the Chief Executive Officer

Brian Pollard, Chief Executive Officer

Brian Pollard,
Chief Executive Officer

Mr. Brian Pollard brings more than two decades of senior leadership experience across the health, long term care, and public sectors. His career includes executive roles in hospital administration, community health, government policy, and long term care system transformation. He has led major initiatives focused on improving sustainability, strengthening quality of care, and advancing services for older adults and vulnerable populations.

Mr. Pollard is Chief Executive Officer of Assisted Living Alberta, which has a mandate to deliver, coordinate and oversee continuing care health service in Alberta. He leads a team of over 15,000 in this pursuit. Most recently, Mr. Pollard served as Health System Executive, Clinical at Lakeridge Health in the Greater Toronto Area, where he oversaw post-acute care, regional nephrology, community services, and long-term care. His leadership contributed to significant system improvements, including reducing Alternate Level of Care (ALC) pressures, transitioning services from hospital to community settings, and stabilizing long term care operations. Previously, Mr. Pollard served as Assistant Deputy Minister, Long Term Care Capital Development Division at the Ontario Ministry of Long-Term Care. In that role, he led the largest long term care development program in recent provincial history, resulting in the opening of thousands of new beds across the province. He started his career at the ICF, Inc. in Washington, DC. consulting for the United States government on energy and environmental matters.

Brian holds an MBA from the Richard Ivey School of Business, University of Western Ontario, a Masters in Engineering Management from The George Washington University, Washington, D.C., a B.Sc. Chemical Engineering from Rensselaer Polytechnic Institute, Troy, New York and is a Certified Health Executive (CHE).

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Overview

The Office of the Chief Executive Officer provides strategic leadership and organizational direction for Assisted Living Alberta. The office oversees system planning, governance, partnerships, and performance while supporting ALA's mandate to deliver, coordinate, and oversee home and community care, assisted living, and continuing care services across Alberta.

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Organizational structure

Clinical Delivery and Operations

Dr. Shallen Letwin, Chief Operating Officer

Dr. Shallen Letwin,
Chief Operating Officer

Dr. Shallen Letwin has a professional background with more than 25 years of senior health care leadership experience with regional and provincial health authorities.

Dr. Letwin holds a Bachelor of Science in Pharmacy from the University of Alberta and a Doctor of Pharmacy degree from the University of British Columbia. He also completed a fellowship in health systems improvement with the Canadian Foundation for Healthcare Improvement and is a Fellow of the Canadian Society of Healthcare-Systems Pharmacy.

His previous roles include Vice President, Clinical Operations, and Vice President, Human Resources and Professional Practice with Interior Health Authority in British Columbia. He also served as executive lead for Seniors Specialized Care, Access and Flow, and Home and Community Care, advancing access, quality, and home-based services.

Dr. Letwin joins ALA's senior leadership team with a strong commitment to collaboration, partnerships, and operational excellence in support of high-quality care for Albertans.

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Overview

Clinical Delivery and Operations oversees operational delivery, system performance, service integration, and continuous improvement initiatives that support clients and families across the province.

The division includes Provincial Home Care, Provincial Continuing Care Homes and Lodges, Provincial Palliative Care and End of Life Care, Provincial Specialized Programs, and Provincial Clinical and Business Support. These teams provide leadership and oversight across Alberta while supporting consistent service delivery throughout the province.

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Medical Leadership

Dr. Vivian Ewa, Chief Medical Officer

Dr. Vivian Ewa,
Chief Medical Officer

Dr. Vivian Ewa’s extensive experience includes clinical care, education, and health system leadership. She completed her Family Medicine and Care of the Elderly training at the University of Calgary and holds a master's in medical education from the University of Dundee. She is a Clinical Associate Professor at the University of Calgary and a Certified Health Executive.

Her previous roles include Medical Lead for Calgary Zone Seniors, Palliative and Continuing Care, Medical Director for Facility Living, and Program Director for the Enhanced Skills Care of the Elderly Training Program. She has also led numerous quality improvement initiatives and contributed nationally to dementia care and seniors' health guidelines.

Dr. Ewa joins ALA's senior leadership team, bringing a strong commitment to education, advocacy, and improving care for Albertans in assisted living.

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Overview

Medical Leadership provides clinical leadership and medical expertise to support high-quality care and continuous improvement across Assisted Living Alberta's programs and services. The division works collaboratively with physicians, health care providers, and system partners to advance clinical excellence, strengthen quality and safety, and promote best practices in care delivery.

Medical Leadership includes Provincial Home Care, Provincial Continuing Care Homes and Edmonton Corridor, Provincial Palliative Care, Hospice and End of Life Care, Provincial Specialty Programs and Geriatrics, Medical Affairs, and Clinical Quality and Education. The division partners closely with operational leaders to support integrated, high-quality care across the province.

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Planning, Performance and Quality

Robyn Maddox,
Executive Lead

Robyn's background includes extensive senior leadership experience, academic achievement, and deep knowledge of Alberta’s seniors health and continuing care system.

Her previous roles include Interim Chief Operating Officer for ALA and Executive Director for Seniors Health in Alberta Health Services' North Zone, where she led complex continuing care services. Robyn also has experience in the dental, construction, and oil and gas sectors, bringing a broad perspective to large, multifaceted initiatives.

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Overview

Planning, Performance and Quality supports the development, evaluation, and continuous improvement of programs and services across Assisted Living Alberta. The division helps ensure services are effective, client-centred, and aligned with organizational priorities.

The division includes Program Excellence, System Planning and Performance, and Provincial Quality, Client Experience and Accreditation. Together, these teams support quality improvement, performance measurement, strategic planning, accreditation, and initiatives that enhance the client experience.

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Client Navigation and Integration

Kimberly Nickoriuk,
Executive Lead

Kimberly is the Executive Lead, Client Navigation and Integration and provides strategic leadership in the coordination of integrated service pathways across assisted living, acute care, and continuing care.

With more than 29 years of experience in health care, she is recognized for her influential leadership, systems thinking approach, and ability to advance complex, cross-sector initiatives that improve client experience and system performance.

She holds a Bachelor of Nursing from Athabasca University and has completed advanced professional development in curriculum development, instructional design, patient safety, quality management, leadership, and emergency incident command.

Kimberly is committed to fostering innovation, supporting high-performing teams, and advancing integrated, sustainable systems of care.

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Overview

Client Navigation and Integration helps Albertans access the right care, in the right place, at the right time. The division advances integrated service pathways and coordinates care across home and community care, assisted living, continuing care, and acute care services.

The division includes Emergency Department Access, Transition Services and Vacancy Management, Community and Social Services Integration and Partnerships, and the Centre of Expertise. These teams support care transitions, access to services, and stronger integration across the health and social sectors.

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Administration and Finance

Katharine Casey,
Chief Administrative and Financial Officer

Katharine is an executive leader with more than 20 years of experience driving large‑scale transformation across complex public‑sector systems throughout British Columbia.

Her career spans senior roles in human resources, information technology, finance, and enterprise strategy, where she has consistently delivered results that strengthen system performance and improve delivery outcomes.

Katharine served as part of the provincial leadership team responsible for executing the $995-million B.C. Health Human Resources Strategy, ensuring alignment across health authorities and government partners. She also played a key role in influencing the procurement strategy for B.C.'s $300-million investment in a new health care management system.

Katharine was drawn to ALA through two experiences. Early in her career, she travelled across northern B.C. teaching home care nurses how to use electronic charting systems, witnessing firsthand the dedication of those supporting vulnerable and senior populations. Later, while volunteering at the 55+ B.C. Games, she saw the vibrancy, strength, and joy of older adults coming together in community. These moments grounded her belief that our vulnerable and senior populations deserve our utmost respect and care and that they are, and always will be, a dynamic and essential part of our society.

Katharine holds an Honours BA, an MBA, and a Prosci Change Management certification. She also possesses an amateur race car driver's licence, a testament to her willingness to push boundaries and embrace challenge.

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Overview

Administration and Finance provides the financial, administrative, technology, legal, contracting, and people services that enable Assisted Living Alberta to deliver high-quality care and services across the province.

The division includes Finance, General Counsel, Information Technology and Technology Services, Provincial Contracting, and People and Culture. Together, these teams provide the infrastructure, oversight, and support required for organizational success.

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Communications and Community Engagement

Kathryn Kranenburg, Senior Program Director (Interim)

Kathryn Kranenburg,
Senior Program Director (Interim)

Kathryn is a senior communications executive with more than 25 years of experience leading strategic communications, engagement, and reputation management across Alberta’s public health and social sectors.

She has directed communications for major provincial initiatives, including digital health transformation, system modernization, and high‑visibility public campaigns, and has built and led communications functions for both established and newly formed organizations.

A University of Calgary graduate in Communications and Psychology, with IAP2 certification in Engagement, Kathryn is a three-time International Association of Business Communicators (IABC) Gold Quill Award recipient. She brings her strategic clarity, collaborative leadership, and ability to translate organizational vision into communications that drive engagement, understanding, and measurable impact to support the work of Assisted Living Alberta and the Albertans it serves.

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Overview

Communications and Community Engagement builds awareness and understanding of Assisted Living Alberta's programs, services, and priorities. The division supports meaningful engagement with Albertans, staff, health care providers, community partners, and stakeholders through strategic communications and engagement activities.

The division includes Program and Operations Communications, Internal Communications, and Community Engagement. Together, these teams support public awareness, employee communications and stakeholder engagement.

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Expense reporting

Expense reports are available to show our commitment to accountability and transparency.

Expense reports

Board members

Our board of directors provides governance and strategic oversight for the organization. Information about current board members is available through the Government of Alberta's public agencies directory.

Meet our board of directors

Working as a system

Together, the Ministry, ALA, its wholly owned subsidiaries, contracted service providers, and health system partners work to provide integrated care that supports Albertans to remain safe, healthy, and as independent as possible.

Our subsidiaries

Carewest and CapitalCare are publicly funded, not-for-profit continuing care organizations and wholly owned subsidiaries of ALA. As part of ALA, they provide continuing care services while operating under their own organizational names and leadership.

Contracted service providers

As of 2026, ALA contracts with more than 200 operators across the province. These operators include public, private and non-profit organizations that provide home and community care, and continuing care services.

Shared services agreements

Some rural continuing care spaces located within acute care facilities operate under shared services agreements and are contracted through another provincial health agency, such as Acute Care Alberta.

How we monitor compliance

ALA monitors compliance through regular reporting, audits, inspections, and follow-up on identified issues.

Learn more about continuing care legislation and standards

Who we report to

ALA reports to Alberta's Ministry of Assisted Living and Social Services, which is responsible for provincial policy, legislation, strategic direction, funding oversight and quality standards for the continuing care system.

The ministry establishes the legislative and regulatory framework for continuing care through the Continuing Care Act and monitors compliance through reporting requirements and audits.

Minister of Assisted Living and Social Services | Alberta.ca