Overview

While some services and facilities are directly operated by ALA, some are delivered through contracted service providers. Contracted service providers operate under contractual agreements with ALA.

ALA works collaboratively with contracted service providers to:

• Support care and service delivery
• Improve access to care and client outcomes
• Implement provincial priorities and initiatives
• Share best practices and operational guidance

Roles and Responsibilities

Contracted service providers are responsible for:

• Supporting safe, high-quality, person-centred care
• Delivering services in accordance with contractual obligations and provincial legislation
• Meeting requirements under Alberta's Continuing Care Act, regulations, standards, and policies
• Maintaining appropriate staffing, training, and quality assurance processes
• Reporting all required operational, quality, and performance information to ALA
• Participating in audits, inspections, reviews, and quality improvement activities

To learn about how ALA monitors service quality and compliance of contracted service providers, visit Quality & standards in care.